Explore the Challenges and Key Considerations of ISO 20000 ITSMS
In today’s digital world, it is very important to have an effective IT Service Management System. An organized framework for improving the effectiveness and quality of IT service delivery is provided by ISO 20000. ISO 20000 is a collection of standards covering several ITSM topics rather than a single standard. The primary standard, ISO/IEC 20000-1, outlines the conditions that must be met to create, implement, preserve, and enhance a service management system (SMS). An organization can successfully manage its IT services with the help of an SMS, which is a collection of policies, processes, and processes.