The influence of AI Chatbots on customer service in small-scale to medium enterprises is noteworthy.
Introduction: In today's high-speed digital world, customer service plays a vital role in the success of any business, specifically small to medium businesses (SMBs). With limited resources and manpower, SMBs often struggle to provide continuous customer support. However, with the emergence of AI chatbots, these businesses can now enhance their customer service capabilities, enhance operational workflows, and increase customer satisfaction. In this article, we will explore the impact of AI chatbots on customer service in SMBs, highlighting their efficacy and 24/7 availability.