The influence of AI Chatbots on customer service in little to mid-sized enterprises is significant.
Introduction: In today's high-speed digital world, customer service plays a vital role in the success of any business, specifically small to medium businesses (SMBs). With restricted resources and manpower, SMBs typically struggle to provide round-the-clock customer support. However, with the arrival of AI chatbots, these businesses can now boost their customer service capabilities, improve operational workflows, and increase customer satisfaction. In this article, we will investigate the impact of AI chatbots on customer service in SMBs, highlighting their effectiveness and continuous availability.