Helpdesk Software|Helpdesk Ticketing System|Support Ticket System
Helpdesk Software, also known as a Helpdesk Ticketing System or Support Ticket System, is a tool that organizations use to manage and track customer support requests or tickets. It streamlines the process of resolving customer issues by organizing and prioritizing tickets, assigning them to the appropriate agents or teams, and providing a centralized platform for communication and collaboration. This software helps businesses deliver efficient and timely support to their customers, enhancing overall customer satisfaction and loyalty.